Sunday, May 11, 2025
The busiest times of the month when it comes to receiving phone calls are around the 1 st and 15 th of each month. Those are the days that Location B's car wash club payments are made. The calls we receive center around credit card updates and cancellations. Recommended Reading Answering the Phone... Sign in to see full entry.
Friday, May 9, 2025
Dave's Gone Again
When I walked into Location A, Bruce said casually, “That’s something about Dave.” Dave works for Jason Abner—or at least, he used to. Jason fired him back in November after a relapse. A few weeks later, Dave returned post-rehab and had been doing well. I had a feeling Bruce was about to tell me... Sign in to see full entry.
Wednesday, May 7, 2025
Moratoriums
There has long been a car wash construction boom. The express-exterior car wash model is finding itself being built seemingly everywhere. All booms come to an end. There will come a point when it will not be feasible to construct more car washes. What I am thinking is that the boom might end not... Sign in to see full entry.
Tuesday, May 6, 2025
LPR Down
Location A's tunnel uses a License Plate Reader to put members through. A big storm on Saturday knocked out the LPR. Our plan is to hook up the LPR later in the week or early in the next week. In the meantime, we are manually inputting the license plates and having customers sign a rewash form that... Sign in to see full entry.
Sunday, May 4, 2025
Back Windows
This time of year, the warmer weather means more people are driving with their back windows open. As a result, I’ve been catching customers with their windows down just before they enter the automatic car wash. It’s a small gesture, but one that’s often met with a grateful “thank you.” During the... Sign in to see full entry.