Sunday, December 9, 2018
Bob Leaving?
Dealer Bob Kendrick told Dad he's ready to walk away from Location A. The record-setting rainy 2018 has frustrated Bob. Bob has been in the car wash and gasoline businesses since 2011. No other year comes to close to how poorly 2008 has performed. Bob's lease with the Oil Company expires sometime in...
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Saturday, December 8, 2018
The Talk with Ann
Dad did talk to Ann about her attitude as it related to Tuesday evening's negative reaction to a customer I was on the phone with. She did sound receptive to Dad's words. How that resonates in the long-term is something we will keep tabs on. Ed Collins came in to get paid for a job he did for Dad....
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Tuesday, December 4, 2018
Ann with Attitude
Yesterday. "No," Anne ferociously yelled. "Ann, stop," Mom said. I was furious at Ann. I was at she and Mom's house on a call with a Location B customer. He wanted a Car Wash Club membership but was unwilling to put the RFID sticker on his windshield. I kept explaining to him we couldn't do that. He...
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Monday, December 3, 2018
He'll Be Glad When the Year Ends
The other day, Dad said to me, "Man, I'll be glad when this year is over." From a business perspective, it hasn't been a good year, not with all of the rain we've received since late July. The good news is that we have a Car Wash Club, unlike back in the day, which does make these lean times easier...
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Sunday, December 2, 2018
Short of 30
The realization hit me the other day. When Dad closed Location D's convenience store back in May, it marked Dad being two months short of reaching his 30th year in the gasoline business. He acquired Location A, with its gas station, in July 1988. Even though, Location A became a rental on October 1,...
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