Community Help

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Wednesday, May 4, 2005

If you click on "Write" and go to the bottom of the list of your blogs,

then you click "view comments" and there they are all stacked up with the most recent one first.  If you check that each day, you'll always see the most recent comments on your own blog(s)....

Sunday, May 1, 2005

A suggestion for comments...

Is it possible to increase the comment section on your personal page to more than one page? At the moment, comments scroll off the page after a certain number of comments. Would it be possible, similar to the search pages to have numbered pages with most recent comments first? Maybe, instead of unlimited pages, have a cut-off of two or three pages or a time cut-off, eg, one week?

When people visit older blogs and leave a comment, it can sometimes be impossible to know this, especially is scrolls off the list. More recent comments you can access by going to each of your blogs and reading the most recent post and checking the comments there. you can;t do this with theolder posts because you don;t know which ones have been visited.

Thanks.

Saturday, April 30, 2005

Photo under calendar

Okay, sorry, I feel like a nimrod.  How do you get the photo under the calendar?  I've check various place here, and still don't know how to do it.

Thanks so much

Kim

terpgirl30@yahoo.com

Date default

I read another member's suggestion elsewhere on the site and thought it was really good, so I'm asking the question here - When we switch categories we have to click on the date button to get the most current post. Could it default to date and have those who sort by popularity click on popularity?

Friday, April 29, 2005

The last I'll say about it...

(I was going to email this, but thought I'd post instead)  Policies:  Yes, I have a suggestion.  Too many people have been banned and baffled.  I feel that Whammie did intend to comply with your policies.  The problem lies in how vague your warnings are.  I understand that you wish to protect he person complaining.  I appreciate that also.  I also understand that this is a private site and you can ignore us if you wish.  However, we do not feel appreciated when you do this, and without us, there would be no Blogit. 

In warning someone, rather than just mentioning the post or providing a link to the rules, why can't you specifically state what rule was violated?  This is standard procedure in any other organization or institution where privacy is a concern and violations are enforced.  You need not mention the specific person that complained.  Not to mention, you were not clear with Whammie (from my perspective) that she could not remove the offending material and repost the post. 

The reason this happens each time someone is banned, or most times, is because we don't understand your reasoning. If we don't understand it, we cannot avoid it.  It feels all very "big brother" to us.  She made an honest mistake.  I don't know the blogger to which she referred because she never mentioned his name (and I have emailed her privately).  Additionally, the rules do not state what she says in her private email is subject to your rules as well.  In fact, it cannot legally be a reason to ban her from the network.

We want you to be clearer.  We want warnings to be more specific so we CAN avoid being banned.  We want you to stop responding to us like robots and act like humans.  You used to do that.  People have left over this issue, as they do when people are banned.  This is a great space, and I have enjoyed it here.  My writing has improved, I've made friends, even met my boyfriend who lives relatively close to me.  But, I will leave also if it continues to be a tone of "big brother" just has the final say.

I make every attempt to be thoughtful and considerate in my communications here, with you and everyone else. Like others, I occasionally fail.  My biggest concern is that your lack of warmth and concern for the people that make up your successful network and our honest desire to understand and follow your rules will ultimately ruin the experience for us here.

Please, be more specific in warnings.  Allow for mistakes.  And, follow your own advise when dealing with us....we are people, not computers.  Whammie deserves an honest mistake, a second chance.  She was not a habitual offender before, it was just recently that something happened (I know this because she posted when she got warned).  Thanks for listening.  Please do not post a link to the rules in response.  I took time and effort in writing this.  If you cannot do the same, ignore me altogether.

I Wonder If Blogit Could...

...reverse the order in which comments appear on specific blogs? In other words, instead of the most recent comment appearing at the top whenever we view comments, couldn't the first comment appear at the top and then subsequent comments would follow in a vertical scroll. Wouldn't that make it easier for us to read? Just the way you're reading this paragraph from top to bottom.  

I don't know...it was just a thought. It's a minor point but it occured to me as I was scrolling through some lengthy comments...trying to make sense of them in reverse order. If Blogit swapped the order then it'd be more natural for us to scroll down, following the  chronology of comments. It might clear up some confusion between bloggers too.   

 

Professional??? Help

Does Blodgit staff offer advice to novice writers ?.    I appreciate the feedback of other writers but would also like some feedback on use of language or anything that makes the writing more readable?   Thanks.     Peggy

Response to Blogit's Response

Quoted from Blogit's reponse:

I don’t agree with your decision to suspend someone.

We’re sorry you feel that way; we’re not happy about having to either. Suspending someone is typically about protecting others from that person, whether they’re passing others’ work off as their own or being abusive to others or anything else.

"Obviously, we hate to suspend members, so we’re not going to suspend someone unless we’re forced to because of their actions. We typically try to use a “three strikes and you’re out” approach, so they get plenty of warning."

When those "three strikes" are poorly communicated, it's hardly a fair approach and definitely not "plenty of warning."  If someone emails me at work questioning a decision I've made regarding their advertising account, I don't send them email after email saying, "You're wrong.  Deal with it." and pass that off as fair.

You're customer service is sorely lacking and you need to do something about it.  I'm concerned for myself and others on this network because this situation shows the Blogit cannot handle it's business properly.

Thursday, April 28, 2005

Pics

My question is similar to Gubby's of April 20. I just upgraded to Silver and started a new blog. I uploaded a pic. I tried to href it in a post but it didn't work. I'd rather it would appear on the sidebar. Do you need Gold to do that? Can I do any pics with Silver? If not in the sidebar, in a post? If so, how?

Also, how do I make my new blog appear in the sidebar under "Blogs?"

Thank You!

 

Blogit answers your questions

Dear Members,

Regarding the questions that certain members have had regarding Blogit policies, here is the draft of a Q&A that we hope will help address some of these concerns.

You can also read the policies and the process we follow for reviewing possible violations. These policies are there to protect everyone, and to allow everyone equal opportunity to participate on Blogit. Have suggestions for changing them? Let us know. (Please, be constructive.)


Why can’t you tell us everything about a policy violation?

This protects the privacy of the people who committed the violation; the people who were targeted, if any; and the people who reported the violation.

For example, say someone reports an abusive email to us. If we were to publish all of the details, the sender and/or their friends could use the information to identify and attack the person who reported the email. That’s not useful.

This also protects the violator. For example, if we notify someone of a violation, and they always follow the rules from then on, they should be able to continue writing without being harassed for their one violation.


Why don’t you tell us who reported the policy violation?

We don’t think it makes any difference. We believe people need to take responsibility for their actions. This is about a person’s bad behavior, not about “who told”.

It’s also important for anyone to be able to report abusive behavior while remaining anonymous, so that friends of the violator do not target him or her. That’s how things often work in the real world, and that’s how they work on Blogit.


Do you review a violation report before taking action?

Yes. We take as much time as we need to, so that we can make the best possible decision.


Don’t people get warned before they’re suspended?

Yes. We’re not into suspending people without warning (unless they’re doing something like creating a new account after being suspended, in which case warnings are irrelevant). Ask around; there are other members on Blogit who have received warnings without being suspended.


You didn’t tell someone what he or she did wrong.

We always send email regarding a violation, identifying the relevant content and the problem. Always. People asked us to, so we do. The member is free to email us, and we do our best to explain things in more detail.

If there’s something more we can do, please let us know. Specifics are helpful.


I didn’t see anything the person wrote that was a violation.

You might not. For example, we’ve suspended people in the past for repeatedly spamming Blogit members via email. Although there’s nothing visible on the site, we’re not going to let them keep spamming.

If the relevant content was posted, the author or Blogit staff may have deleted the content.


I don’t think what the person did should be a violation.

In that case, please let us know how the Conduct Policy should be changed. We’re always looking for ways to improve it. That’s how the Conduct Policy came about in the first place – through questions and suggestions from people on Blogit.


I don’t agree with your decision to suspend someone.

We’re sorry you feel that way; we’re not happy about having to either. Suspending someone is typically about protecting others from that person, whether they’re passing others’ work off as their own or being abusive to others or anything else.

Obviously, we hate to suspend members, so we’re not going to suspend someone unless we’re forced to because of their actions. We typically try to use a “three strikes and you’re out” approach, so they get plenty of warning.


Some (or many) people don’t agree with your decision, so you should reverse it.

Sometimes, a decision is popular; sometimes, it’s not. All that matters are the facts and the process, not whether or not the decision will be popular. That’s how it should be.

You can read the policies and the process we follow for reviewing possible violations. Have suggestions for changing them? Please tell us.


How do I keep from accidentally violating a Blogit policy?

In general, it’s pretty simple: play nice. If you want details, here’s a link to all of the policies. Keep in mind that the people who are concerned about violating policy are usually the ones who never do.


Do you monitor all of the posts and comments?

No, this is not a moderated site. We might provide ways for people to act as moderators in the future if people request that.


I think you should monitor all of the posts and comments.

There are a lot of posts and comments on Blogit, and we don’t currently have the resources to monitor all of them. Perhaps that will change in the future, but it’s not the case right now.


I read something that violates a Blogit policy. Should I let you know?

Yes, please. Here’s how to contact us.


Since one person was suspended, I think someone else, who’s also violating Blogit policy, should also be suspended.

Please contact us regarding this person. A link to a relevant post/comment would be helpful.

We don’t always get a report about each person who is violating Blogit policy. If you see something that should be reported, please let us know.


I reported someone and they weren’t suspended. Why not?

We may have made the decision to send them a warning, which is often the right thing to do. We don’t suspend someone unless there’s no other choice, e.g. if we’ve issued repeated warnings without effect.

If you feel like a member is repeating his or her past behavior, please let us know. If appropriate, we’ll take further action.


I don’t think Blogit is consistent in applying policy.

We’re sorry you feel that way. We do our best to be as consistent as possible, and always follow the review process described on the Policy Violations help page. Please keep in mind that although we try to be as objective as possible, you may not always agree with our decisions.

If you feel like a member is repeating his or her past behavior, please let us know. If appropriate, we’ll take further action.


Do suspended members receive a refund and any earnings that are due to them?

Yes. A refund is issued for the unused portion of the subscription, prorated on a monthly basis. And earnings are paid to them as outlined in the Withdrawing Earnings help page.


Do suspended members lose all their writing?

No. We recently put in place a system that allows us to send them their writing. In future, they will be able to save it themselves.

Blogit is not a backup system, so we recommend that all members back up their writing. While we have invested in making sure that the Blogit site keeps your writing safe, and that there are redundancies, there could be an unforeseen technical problem at our hosting company that might delete your writing. Please be safe rather than sorry.


Do you ever reinstate suspended members?

No. We have found from past experience that reinstated members continue their original behavior, so suspension doesn’t seem to help.


I’m a paying customer so I have a right to verbal abuse towards Blogit staff members, and it will make them take me seriously.

No. Remember, the Blogit team is made up of real people who are working hard to make Blogit better. Verbal abuse won’t help.

Thank you.

Blogit Team
www.blogit.com

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