Community Help: Response to Blogit's Response

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Friday, April 29, 2005

Response to Blogit's Response

Quoted from Blogit's reponse:

I don’t agree with your decision to suspend someone.

We’re sorry you feel that way; we’re not happy about having to either. Suspending someone is typically about protecting others from that person, whether they’re passing others’ work off as their own or being abusive to others or anything else.

"Obviously, we hate to suspend members, so we’re not going to suspend someone unless we’re forced to because of their actions. We typically try to use a “three strikes and you’re out” approach, so they get plenty of warning."

When those "three strikes" are poorly communicated, it's hardly a fair approach and definitely not "plenty of warning."  If someone emails me at work questioning a decision I've made regarding their advertising account, I don't send them email after email saying, "You're wrong.  Deal with it." and pass that off as fair.

You're customer service is sorely lacking and you need to do something about it.  I'm concerned for myself and others on this network because this situation shows the Blogit cannot handle it's business properly.

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