Sunday, January 15, 2012
Daniel is a customer at the car wash. A few weeks back Daniel came in and asked me, "Do you know of any products that can remove coffee stains off of my passenger seat?" I told Daniel that our carpet shampoo should take care of it. I had him pull up to one of the vacuums. Some of our vacuums are... Sign in to see full entry.
Thursday, January 12, 2012
On Horse and Buggy
A while ago I wrote a post about how Location D's convenience store gets more foot traffic than the other two businesses that we operate. Location D also wins out when it comes to another traffic pattern. Some of the customers come on horse and buggy. The town Location D is in has a sizable Amish... Sign in to see full entry.
Wednesday, January 11, 2012
A Former Business
A little over two years it has been since Dad handed the keys to Location Y back to landlord Marty Goldberg. Dad giving the keys back to Marty did not bother me. When it comes to business I am not one to get sentimental. My grandfather once said, "A business is nothing but a vehicle to make money.... Sign in to see full entry.
Monday, January 9, 2012
Understanding Customers
Saturday was Understanding Customer Day. I arrived at Location C in the morning to find that the wash, soap and wax sprays on both automatic touch frees had no pressure. After both wash cycles completed I approached both customers, apologized profusely and gave them their money back. Both men were... Sign in to see full entry.
Sunday, January 8, 2012
Winter Sabbatical
Due to the temperatures getting colder, Location B employee Harry James made the decision on Wednesday night to take a sabbatical from work. He will return to work when the temperatures warm up again, which will presumably take place sometime during the spring. Dad and I want Harry to do whatever he... Sign in to see full entry.