Wednesday, April 10, 2013
Even though it has been about four years ago, writing this entry was tough because of the things I said and did. Last entry I discussed how I was part of the problem when it came to efficiently handling customer matters. Inefficiency was not my only transgression when it came to customer relations.... Sign in to see full entry.
Tuesday, April 9, 2013
Customer Relations: A Lot to Be Desired
Customer relations at Location A during those last two years left a lot to be desired. It goes without saying that customer matters must be addressed quickly and efficiently. That efficiency was not there at Location A. Here is a case in point. During Fall 2008, the automatic conveyor tunnel did... Sign in to see full entry.
Monday, April 8, 2013
Not as Busy as I Expected
Saturday was not as busy as at Location B as I had expected. Road work from 9 a.m. to 3 p.m. was the reason why. During the five p.m. hour, things tapered off, and I made the decision to leave at six p.m. For those who missed it, the plan was to stay until 7 p.m. so long as there was business. On... Sign in to see full entry.
Saturday, April 6, 2013
While Dad's Away
Here is what has been happening since Dad left for his New York vacation on Thursday. Two of the automatic touch frees at Location B broke before Dad went away. Josh Gabber, Ned and Howard Booth worked about two hours, fixing them and are back to running well. Friday was a busy day with plenty of... Sign in to see full entry.
Thursday, April 4, 2013
Okay Thus Far
Today I am taking a break from the Final Two Years series to catch up on other things. The first quarter of 2013 has been an okay business year thus far. January was a great month while February and March were okay with their okayness manifesting itself in different ways. February was consistently... Sign in to see full entry.