Thursday, March 10, 2022
February 2005. Location A was swamped that Saturday, the result of 2005's perfect storm. We would get a light snow, and plenty of salt. Then just as things were getting ready to slow down, another round of light snow and salt came. Out on the tunnel, we didn't give change to customers who weren't... Sign in to see full entry.
Tuesday, March 8, 2022
When Dad Blew a Gasket
December 2002. I was at Location A scrubbing the front of a car when I accidentally knocked off a deer whistle. Being the honest guy I am, I said to the customer, a large unkempt man with a bushy beard whose body matched the dirty tan station wagon he was driving, "I knocked off your deer whistle.... Sign in to see full entry.
Saturday, March 5, 2022
A Broken Phone
No, not my phone. Robbie's. Robbie dropped his new iPhone and messed it up pretty good. He had Best Buy work their magic on it. In the meantime, he borrowed Dad's second phone. It made me think of when I bought a laptop in 2013. I was offered a warranty. Mom, who was with me, told me that it wasn't... Sign in to see full entry.
Friday, March 4, 2022
A Matter of Price
Dad and I met one of the installers of car wash equipment at Location A yesterday. I feel like we are going to go with this company. They've come down on their price while the other company has stayed the same. I believe that either way, the equipment will work well, so it is a matter of the price.... Sign in to see full entry.
Thursday, March 3, 2022
"Who's the Last President?"
1995. My first encounter with a bad customer had nothing to do with the business aspect. What it had to do was with a smartass. I was in third grade at the time. I had taken an interesting United States presidential history. I couldn't read enough books on the presidents. I'm still that way myself,... Sign in to see full entry.