Thursday, April 28, 2022
2010ish. Next to Location A is an automotive shopping center. For a time, we rented a vacant space there for storage and office use. This was right when Location A became a rental in October 2009. Jerry Francona, Sr. owned the oil lube and body shop. Matt worked for the Aamco. The property is a... Sign in to see full entry.
Tuesday, April 26, 2022
Bad Customers Wrap-Up
The time has come for me to wrap up Those Bad Customers. When I began this series, I expected it to be about crazy customers, those customers whose antics put them over the top. Some of these customers exhibited crazy behavior. Some of them were just plain bad and to separate the two would've felt... Sign in to see full entry.
Saturday, April 23, 2022
Water Hardness
Water quality is often an overlooked part of the business. You can have your chemical combination humming along. Then something causes the water quality to change That means having to figure it out all over again. That means adjusting the chemicals or going with different ones. More often than not,... Sign in to see full entry.
Friday, April 22, 2022
The Systems
We use two different car wash club payment processors. Location B and D (the latter of which signed up before May 2018) use a different system than Location C and those who signed up at Location D May 2018 onward. Both have benefits. The B system as I'll call it allows for people to have their... Sign in to see full entry.
Thursday, April 21, 2022
Rex BS
I wrote about former Location B car wash club customer Rex back in October 2017. Here's the short form. Rex took his garbage-filled pickup truck through one of the touch-frees. The blower blew garbage everywhere. Robbie told him not to do that again. Rex got all mad, cancelled his membership and... Sign in to see full entry.