The Car Wash Life for Monday, January 9, 2012

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Monday, January 9, 2012

Understanding Customers

Saturday was Understanding Customer Day. I arrived at Location C in the morning to find that the wash, soap and wax sprays on both automatic touch frees had no pressure. After both wash cycles completed I approached both customers, apologized profusely and gave them their money back. Both men were... Sign in to see full entry.

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