The view from behind the counter

Okay I enjoy making this comment every once in a while. When people applaud I usually say - no applause - just throw money. It's a funny saying. You know what - if hte money is going to be mine then throw all you want. Now the flipside. When I'm at work and the money is going in a cash register - I... Sign in to see full entry.

Now, I know I have mentioned a little bit on tihs before. I'm sure some of you remember the "don't throw things at the cashier because they are out of boxes" comment. Anyway, this is to touch on it a bit further. Now Hangers, boxes and bags and all those other little things like pens etc all come... Sign in to see full entry.

Okay so I have closed out a few retail stores in my day and heck I'm now working for a company that is not doing that well and is closing some stores across the country. It happens - the economy sucks and stores close and others open. It's how it all works. Now - if you are a customer how do you... Sign in to see full entry.

Okay a short little blog today about this...but really..it has to be done. Raise your hand if you remember this as a child - or even now. "Put it back where you found it!" I will raise my hand because I remember it. My mother always taught me to put things back where I found them. I hear parents... Sign in to see full entry.

Okay this all has to be said. When you were young your parents hopefully told you all about minding your manners. Saying please and thank you and all of those other things that are considered proper. Unfortunately most of you forgot it once you grew up. When you are buying something in a store it is... Sign in to see full entry.

Okay - we all know that joking about bombs in an airport is a major no no. Occasionally you get the idiots that still do it. There is also the on going jokes that happen in retail stores. Every customer says it and then think they are so original to come up with it by themselves. News flash - if we... Sign in to see full entry.

You are shopping with your twoyear old child. You know where they are at all times. You take that brief second to look somewhere else and then you can’t find yourchild. You panic - you yell at the sales staff because your child is missing. They were right there a second ago! How can this happen. Yes... Sign in to see full entry.

If you do that again I swear I’ll knock you to the ground and kill you myself! This was yelled across a childrens store one day by a mother. She was referring to her 6 year old child who had skipped to the back of the store. People are always polite when they are in public....I am terrified to... Sign in to see full entry.

The customer is always right - or at least that is what every customer service oriented company says. Now lets be realistic here. Any person who actually works with the customer in a customer service oriented company will tell you this is completely wrong. The customer is rarely if ever right. What... Sign in to see full entry.