The view from behind the counter

An associate told me this story the other day. She asked me to come assist a customer with something. I helped out and as the customer left the associate told me who she was. It turns out that during the week this same customer had come up to the customer service counter. She was returning something... Sign in to see full entry.

I work in a retail environment and it's usually the customers that scare me. I have to admit though, sometimes it's the employees that scare me as well. Every year we get a new crop of young people who are out for their first or second job. I'm always stunned by what I see because I was just raised... Sign in to see full entry.

have you ever met someone who had no regard for personal space?...I've had some customers like that lately and it drives me nuts. You're standing there and they feel some need to ask you a question..they walk up..and instead of stopping at that personal space line..they are practically standing on... Sign in to see full entry.

where you truly hope that the customer you just dealt with has some family that know what is going on. I had a customer call me the other day at work. When I answered the phone she immediately screamed that I had sent her a book and she wanted off my list. I paused for a second wondering what she... Sign in to see full entry.

This story actually comes from a girl who works in the same mall that I do. She's a bartender at Applebees restaurant. I went there for lunch yesterday and she told me a story about what a customer said to her last week. She greeted the customer with a smile despite the fact that she was having a... Sign in to see full entry.

I was working in my department with 2 of my employees. We are all just silently working and then we see a mother walking down the aisle with her young kids. The kids would be around the age of 7 or 9. They are continuing a conversation that must have started further down the aisle. The mom says, "I... Sign in to see full entry.

I had a customer yesterday that I seriously wanted to slap. Its not that she was mean or rude or obnoxious. It was simply because she was stupid. She was shopping for someone off a gift registry but was having trouble understanding the registry. So she asked for my assistance. I explained how the... Sign in to see full entry.

One of my managers had her last day yesterday. As we sat around and discussed some of our wackiest customer stories...she told us her favorite. It's one of my personal favorites too. A customer wanted to return a car seat but unfortunately he used it for several months first. He waited in a long... Sign in to see full entry.

I have a new assitant manager at my store - actually he's been there almost a year now. He's my immediate supervisor and while I sometimes fight with him..I have to laugh because he will say anything. He's the type of person who can say something that is very blunt, sometimes rude and usually... Sign in to see full entry.

do I have stories to tell...LOL I'm still in retail and I'm still absolutely shocked and amazed by people. I truly wonder what the world will be like years from now..if we continue with this insanity trend. I've watched customers lock their kids in the car while they "run in" for a quick... Sign in to see full entry.