Monday, January 16, 2012
Yesterday my beloved Baltimore Ravens defeated the Houston Texans in a 20-13 nailbiter. Because the busy season has yet to start, I was able to make the pregame tailgate party. The game itself was never in doubt to attend because I would have planned my work schedule accordingly. While the busy... Sign in to see full entry.
Sunday, January 15, 2012
He Complimented My Work
Daniel is a customer at the car wash. A few weeks back Daniel came in and asked me, "Do you know of any products that can remove coffee stains off of my passenger seat?" I told Daniel that our carpet shampoo should take care of it. I had him pull up to one of the vacuums. Some of our vacuums are... Sign in to see full entry.
Thursday, January 12, 2012
On Horse and Buggy
A while ago I wrote a post about how Location D's convenience store gets more foot traffic than the other two businesses that we operate. Location D also wins out when it comes to another traffic pattern. Some of the customers come on horse and buggy. The town Location D is in has a sizable Amish... Sign in to see full entry.
Wednesday, January 11, 2012
A Former Business
A little over two years it has been since Dad handed the keys to Location Y back to landlord Marty Goldberg. Dad giving the keys back to Marty did not bother me. When it comes to business I am not one to get sentimental. My grandfather once said, "A business is nothing but a vehicle to make money.... Sign in to see full entry.
Monday, January 9, 2012
Understanding Customers
Saturday was Understanding Customer Day. I arrived at Location C in the morning to find that the wash, soap and wax sprays on both automatic touch frees had no pressure. After both wash cycles completed I approached both customers, apologized profusely and gave them their money back. Both men were... Sign in to see full entry.