When You Know Better
Anne Evans defines benchmarking in her book "Benchmarking - Taking Your Organisation Toward Best Practice" as 'deciding what is important; understanding how you now do it and how well you do it; and applying what you have learnt in a way that leads to your doing it better than before. Then do it all again.' Of course the principles that undergird her definition are business -related and for the most part are those employed by Senior Management in an organisation to improve "processes such as... Sign in to see full entry.