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Tell Delta the following:
1. You are going to call NZ and have them ship the luggage and bill you for the postage, for which you will in turn sue Delta plus the ususals (legal fees, loss of financial opportunity, distress, etc).
Or:
2. Delta has five says to get it done right, and what is the name of the person to whom you are speaking?
posted by
majroj
on February 3, 2011 at 7:33 PM
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I feel so sorry for you right now. I surely do hope you get everything soon and in mint condition. Thank you for the beautiful postcard. It has been a long time since I have walked in a flower-filled mountain meadow. You gave me something new to Google. I feel it necessary to find out why the mountain lupins of NZ have a harmful effect on NZ's natural environment. You wouldn't think that would be true of anything so pretty.
posted by
TAPS.
on February 3, 2011 at 7:21 AM
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Re: Mal and Naut
The thing is, I don't tweet. But I might go camp on their office welcome mat and cry some...
posted by
Ciel
on February 2, 2011 at 7:56 PM
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Re: With you the problem was the airline
At least you did well with the late night $5!
My plus-side was that I simply breezed through US customs...!
posted by
Ciel
on February 2, 2011 at 7:54 PM
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Re: time to stop the phone calls and turn up at their head office and make a
I have emailed to Delta's complaints center... auto message back saying they would get on it right away, in a week or so...
posted by
Ciel
on February 2, 2011 at 7:53 PM
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Ciel
I would start raising hell, and in aid of that I think gap's strategy is an excellent one...
posted by
Nautikos
on February 2, 2011 at 6:01 PM
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Here's what you do...start tweeting about the bad service and loss of bags with hashtag #Delta. Powers that be monitor twitter and act quickly. Helped another friend of mine with another corporate problem! I hope you have this rectified soon, Ciel.....Mal
posted by
gapcohen
on February 2, 2011 at 4:42 PM
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With you the problem was the airline
for me it was the hotel. See Jeff's journal
posted by
jollyjeff
on February 2, 2011 at 4:35 PM
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time to stop the phone calls and turn up at their head office and make a
big fuss. This is no joke...of course you need your things back.
posted by
Kabu
on February 2, 2011 at 1:44 PM
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