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Dreadful
We sent a hamper up to my mother and sister (who only live in Derbyshire, not the other side of the Atlantic!) last Christmas and there were 'delivery problems.' It was a shame as it's a local business and the products were lovely but they were just plain rude when we challenged them about the thing not being delivered on time. They didn't deliver this year either - because we didn't ask them to! Good luck with the rebate.
posted by
malcolm
on January 8, 2010 at 10:18 AM
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How frustrating!
that is the big problem with online shopping for me: finding a company that are as professional as their website.
posted by
lionreign
on January 8, 2010 at 7:06 AM
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n And, you can’t receive results from all orders online off hours love. BC-A, Bill’s RJLst
posted by
BC-A
on January 8, 2010 at 6:19 AM
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That was truly disgraceful! Have you tried to find information about a consumer organisation that will complain on your behalf?
My daughter was badly treated by an internet firm and complained to an organisation called trustpilot.dk. I've just been in on their site to see if they have a sister organisation in the U.K., but it seems not. However with the ammount of internet trading in the UK, surely there must be an equivalent.
Thanks for visiting me yesterday and leaving an encouraging comment.
posted by
elinjo
on January 8, 2010 at 3:15 AM
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Awww no that's so not good - and it's sad because now adays it happens so often and there's really no way to make it good. I am sad you went through this experience. Let us know when they deliver on their refund. Elyse
posted by
elysianfields
on January 7, 2010 at 8:58 PM
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OH NO!
They are everywhere! People who can't follow through on their promises.
posted by
Budguy
on January 7, 2010 at 8:08 PM
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sounds like you deal with idiots like I do
posted by
Lanetay
on January 7, 2010 at 5:28 PM
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They dropped the ball big time there. At least it is your thoughts that count.
posted by
FormerStudentIntern
on January 7, 2010 at 3:52 PM
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How very unfortunate that your order did not get processed! I would demand interest but would also feel fortunate to recapture the initial investment! sam
posted by
sam444
on January 7, 2010 at 2:31 PM
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Christmas in July perhaps
but not January
posted by
Azur
on January 7, 2010 at 10:02 AM
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