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MandaLee
posted by
Lanetay
on June 11, 2007 at 7:04 PM
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posted by
Amanda__
on June 11, 2007 at 1:45 PM
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Whysper
she had the card and the reservations were in both names, but I have half the amount in gift certifcates that we would of brought at check out time, but she was rudely checked out by them, I just called the corp office and they are checking into it
posted by
Lanetay
on June 11, 2007 at 12:18 PM
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The credit card thing is a two headed sword
If they took the charge improperly then your daughter is responsible for what amounts to theft.
Much better to approach tthe corporate customer service. They're all about making people happy. The customer is always right and all that.
posted by
Whysper
on June 11, 2007 at 7:13 AM
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Re: Whysper
she asked for the copy of this so called form she signed when they threw her out and couldnt provide her with it
posted by
Lanetay
on June 11, 2007 at 6:55 AM
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Re: Lilane
no but it was in both our names it was the party crashers that caused the whole problem, the hotel should of made everyone but five people leave not throw out my daugheter especially when it was so early in the night and it was her bday. There is more tale about the baloons I orderd I will have to write about that later, oh brother what a mess
posted by
Lanetay
on June 11, 2007 at 6:54 AM
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Lilane
Well, I hope the hotel does NOT do that. It's not your fault.
posted by
FoliageGold
on June 11, 2007 at 6:48 AM
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FoliageGold
I feel crushed for her but upset at the hotel, and someone said they might put me on a list of who not to rent to. this is a hotel chain I use a lot.
thank you for the flowers
posted by
Lanetay
on June 11, 2007 at 6:45 AM
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Whysper
my daughter told me there was a form that explains their policy but they didnt give her a copy and expected her to read it there as she was signing in, if its that important that informatiom should of been told to her at the time of check in and that shouldnt be considered the first warning. She was crushed and out in the street like that at 11. come on the party barley started much before 10. I will get them for using my card without my signature and the fact they didnt explain the rules to her
posted by
Lanetay
on June 11, 2007 at 6:43 AM
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Lilane
What a mess. So sorry it all happened that way. Becoming 'legal' at 21, well, this is sure one birthday she's not going to forget. You might want to go to your bank and have your card changed. You must be tired after all of this.
posted by
FoliageGold
on June 11, 2007 at 6:38 AM
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When you have a party at a hotel
There is a very important question that has to be asked. In this case the question to ask was how many visitors are allowed in the room, and at what time do the visitors have to leave?
When they say only 5 people in a room, it typically is assumed that means the number sleeping there overnight. It's not unusual to have "guests" and the hotel should have a policy to address this, otherwise you should have your party elsewhere.
As to what you do now? I would lend whatever comfort I could to my daughter(her graduation party was ruined and there's no 'do over' for a once in a lifet time thing).
Then I would contact the corporate office of the hotel and raise my complaints with them. You have a better chance of success with corporate customer service than you do with manager of the hotel.
posted by
Whysper
on June 11, 2007 at 6:26 AM
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proc
its not just the money but this girl planned this party for months and he heart was broken when they wouldnt shut up and she herself got kick out of the hotel. I dont think it was right to throw a young lady out in the street like that. I will be calling the bank and the general manager of the hotel to complain.
posted by
Lanetay
on June 11, 2007 at 6:14 AM
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this kind of chaos often happens when young people and booze is
mixed up. In new zealand we read about parties where people gatecrash up to 500 just by texing each other. so sorry about all the money spent.
posted by
proc
on June 11, 2007 at 5:39 AM
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