Go to MY PERCEPTIVE REFLECTION!!
- Add a comment
- Go to I AM SO ANGRY AND FRUSTRATED - BEING ACCUSED OF SOMETHING I DIDN'T DO!!!!!!
What a frickin' headache. I feel for you, SYMPHONY.
Dealing with the phone company is SO frustrating. They know we need their services, and I think they feel like little gods when they feel like being rude and ruining the consumer's day. I hope you didn't "accidentally" get disconnected time after time, or "stuck" on hold. That really sucks! I just recently went through similar banking issues myself. It'll all get better. It has too!
posted by
Moxie_Maven
on October 13, 2006 at 4:02 PM
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one word of explanation...
hackers. kids or older - hacking the phone lines by numbers. They need not know you, most likely don't. it's their way of getting "free" phone time.
posted by
Pat_B
on October 13, 2006 at 7:44 AM
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Some sort of fraud or computer errors...
I imagine you can eventually get it straightened out if you keep after them and get copies of records and whatnot. It will be a hassle for sure, but try to stay calm and the customer service people will be more apt to help you out.
posted by
FactorFiction
on October 13, 2006 at 6:01 AM
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Thanks Whacky
posted by
_Symphony_
on October 13, 2006 at 3:51 AM
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I have no idea...Cameraeye ....but I am getting to the bottom if it.
I refuse to pay it...
posted by
_Symphony_
on October 13, 2006 at 3:51 AM
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Thanks Justi ....
I never got the house...but it don't matter anymore...I will move one day. take care.
posted by
_Symphony_
on October 13, 2006 at 3:50 AM
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Blanche.....tell me about it!
I have had so much shit to deal with the last couple of weeks...I have had enough to be honest!....there are things I have not even written on blogit because it is one thing after another...I am sick of it.
I am off to my holiday home tonight...until sunday....I need a break!
posted by
_Symphony_
on October 13, 2006 at 3:49 AM
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That's a realy pain. Hope you can get it straightened out!
posted by
Whacky
on October 13, 2006 at 12:45 AM
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Symphony what an unpleasant experience. Could someone have used your number from another phone. Is that possible? I hope you get it straightened up. Good Luck 
Lou
posted by
Cameraeye
on October 12, 2006 at 9:43 PM
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Symphony
Honey it will get worked out. That is terrible. Make the bank show where your funds went. Can you do anything to those people for harrassment? I don't know what is in the air but it is going 'round. TAPS just wrote on this. Please send me your e mail soon as you change. I don't want to lose touch and I am on less and less now. I'll pray things get all clear and you get some peace and joy soon. What happened to the house with a graden bring me up to date when you have time. Love you little one, hug the kiddies for me.
posted by
Justi
on October 12, 2006 at 6:59 PM
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My God, Symphony, when it rains it pours, one thing after another
Hold on, girl, you're going through trying times, but I hope and pray it gets resolved quickly. Enough is enough already, wow.
posted by
Blanche.
on October 12, 2006 at 4:05 PM
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Thanks for your comment and advice...AbsolutelyPositive
I have calmed down a bit now...but it has taking me hours...
posted by
_Symphony_
on October 12, 2006 at 1:15 PM
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Azur is correct - you need to calm down and write it all out clearly
You should get a proper response when they see you have a legitimate complaint. Tell them if it is not sorted out you will go to your local newspaper or local radio station. They will not want bad publicity.
posted by
AbsolutelyPositive
on October 12, 2006 at 11:26 AM
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Hmmmm
now my one of those is nowhere near the numbers....I never even gave it a thought about us having different keyboards.....although I do have your $ on top of the number 4......how weird.
I tried to take a photo of my keyboard to show you...but it kept coming up dark so you can't see it...so no point....LOL
posted by
_Symphony_
on October 12, 2006 at 11:04 AM
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Symphony
Okay then yours are special cause at the top of my number three is # ...lol
posted by
Offy
on October 12, 2006 at 10:41 AM
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OFFBEATS....the pound sign is on top of the number 3
can you see it?
posted by
_Symphony_
on October 12, 2006 at 10:39 AM
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SYMPHONY
Do they have special keyboard in GB? I don't see you currency pound key on mine...or does it take a special talent...
posted by
Offy
on October 12, 2006 at 10:32 AM
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OFFBEATS ...I sure need one!
argh...I have never felt so frustrated and unable to do anything....
I am going to my holiday home tomorrow night.....by the time I come back (sunday), I am not sure if I can still get on this internet....so if I am missing then you know why...I am hoping to sort out another connection and will do that as soon as....
posted by
_Symphony_
on October 12, 2006 at 10:31 AM
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I made a mistake......actually it is £369, they reckon I owe.
posted by
_Symphony_
on October 12, 2006 at 10:29 AM
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SYMPHONY
I hope this gets all straighted out! In the meatime have a
~!!!!
posted by
Offy
on October 12, 2006 at 10:28 AM
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homegirl .....I live here and even I don't know....which doesn't sound to
good...huh?
posted by
_Symphony_
on October 12, 2006 at 10:28 AM
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ooopps sorry about that Tanga....I was going to say
before I rudely cut myself off......that I hope to sort this out....but whatever happens I am changing internet service as I am very angry with how I have been treated...I feel like a liar.
I have already changed my phone company (starts 28th)
posted by
_Symphony_
on October 12, 2006 at 10:27 AM
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Thanks so much for your comment and for sharing, Tanga
I m
posted by
_Symphony_
on October 12, 2006 at 10:25 AM
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Thanks for your advice strat ......much appreciated.
argh...
posted by
_Symphony_
on October 12, 2006 at 10:24 AM
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argh.....thanks ginnieb
I can't seem to wipe my bad mood away because of this......dammit they got a lot to answer too.....I am going to write the letter later as soon as the kids are in bed now - as I need to get it off my chest.
posted by
_Symphony_
on October 12, 2006 at 10:24 AM
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Thanks so much for your comment and for sharing, lovelyladymonk
posted by
_Symphony_
on October 12, 2006 at 10:21 AM
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that is horrible
I wish I know how the law worked in England regarding these matters, but I have no Idea
posted by
homegirl
on October 12, 2006 at 9:07 AM
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It is maddening
our phone line was once tapped and hundreds of international calls were made from my number. Fortunately I had more luck with the phone company and the charges were reversed. I would never have been able to pay the bill in any case. People who do not allow one to speak to somebody in authority really piss me off. They are not in the position to make a decision yet feel they can hinder you in speaking to someone who can. I can understand your frustration
posted by
Tanga
on October 12, 2006 at 8:22 AM
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It sounds like someone has spoofed your number,
a form of identity theft. It also sounds like the phone company has a prereuqisite that all customer service reps have to have lobotomies, leaving only the "I'm a complete asshat" brain cells intact. Get your records together, formulate your response, and then legally shove it up their collective butts. Get legal help if you have to, but you shouldn't have to take such unmitigated bullshit from anyuone.
posted by
strat
on October 12, 2006 at 7:55 AM
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Oh ugh Symphony!
Phone companies are the worst!! I've run into situations like you are going through..it's horrendously maddening and frustrating...I can certainly sympathize.
posted by
ginnieb
on October 12, 2006 at 7:22 AM
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I've been through this before...Good thing you've cut them off before they have a chance to drain you of more money. Is there any way you could ring your telephone service and see if they could possibly tell you who made the calls?
Sadly, even without access to your property, there are ways people can lay hands on your telephone number and internet access. My sister's ex-boyfriend called her at one point to tell her he'd gotten hold of our phone number and internet information. She promptly reported him to his naval officer and he was sent to the brig for attempting to stalk us.
I don't blame you in the least for being so angry. Best wishes. Keep me posted...
posted by
lovelyladymonk
on October 12, 2006 at 7:15 AM
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posted by
_Symphony_
on October 12, 2006 at 6:57 AM
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Yes it is....A-and-B
I could not believe it when they said I owe £300 for phoning big brother phone lines...I have never voting in my life! and who in their right mind would ring up a bill for that amount for a reality show anyway...argh!
posted by
_Symphony_
on October 12, 2006 at 6:57 AM
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it is so annoying!!!! ladychardonnay...
I cancelled AOL because I kept on crashing and such...but later found out from a friend that it was because I was using an extention which interfered. I have moved my computer now....I might go back with them...there is so many internet services to choose from...some are not around my area, others not sure if they are any good enough...this is all frustrating...
posted by
_Symphony_
on October 12, 2006 at 6:55 AM
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argh! Nitewriter .Why not? (sorry not moaning at you just moaning out loud)
posted by
_Symphony_
on October 12, 2006 at 6:52 AM
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Thanks shellyb.
posted by
_Symphony_
on October 12, 2006 at 6:51 AM
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Thanks fionajean
posted by
_Symphony_
on October 12, 2006 at 6:50 AM
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Thank you ever so much for your advice Azur....I will totally take that on
board and write to them tomorrow...I am so very angry...that to write to them now....well, put it this way I probably would not be professional about it at all.
whatever is the outcome ....I refuse to pay it.....I know for sure that it is not anything to do with me...the snotty nose woman...would not even give me the time a day...she made me feel like a liar.
they have already taken two payments from my account,....which is said was the fee to set up and the connection and so on....they told me that they never recieved the payments....but then she changed it to she did recieve them late...but the outstanding amount is still needed to be paid (£300)....I am glad my bank refused it (not glad about the charges because of it though)
I cannot prove my innocence...which is more frustrating...I have already cancelled the service from my bank so they cant take anymore money...not sure what the outcome of this will be....but like I said...I wont be paying for something I never did!
I have changed my phone line to BT (which takes place on the 28th) I am guessing that this internet will be cut off pretty soon...so I better hurry up and find another connection (as I have to blog, LOL)
I will write to them....but I wont be going back to them again...if the woman could of taken a moment to see the error...I probably would not have changed my service...but being so angry...I acted fast!
I feel a little better for doing that...but scared of what might happen now - how can I pove it wasn't me?
posted by
_Symphony_
on October 12, 2006 at 6:49 AM
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This needs to be clarified. That is a huge error!
posted by
A-and-B
on October 12, 2006 at 6:13 AM
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american on-line did that to me
i punished my daughter and cancelled the internet last year and they charged me $100 for some virus protection service. took it right out of my checking account and i bounced checks. i finally got it back but it was a real hassle
posted by
ladychardonnay
on October 12, 2006 at 5:52 AM
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thats fustrating
and from what I remember I think that they don't take bank statements as proof of payment either. Sorry
posted by
Nitewriter
on October 12, 2006 at 5:38 AM
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I hope everything works out for you!
posted by
shelly_b
on October 12, 2006 at 5:17 AM
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Hi -
I reckon Azur has this one down. I agree, calm down and then try again. They are obliged to look into it.
posted by
fionajean
on October 12, 2006 at 5:13 AM
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Take a deep breath
Set out a letter clear stating how the bill does not match your use..
Did they send you an itemised bill? If not ask them to check that they were looking at the right account? If this activity does relate to your account you need to sit down and list the acccount versus when you were there and not there.
You should also write to the bank and tell them that you have used both your phone and the bank account responsibly and that you have been charged in error. Don't worry about one stupid woman. Try to get to the bottom of this - go over all details , the telephone number they are referring to, your name address, details, the numbers called, thetimes you were there and not there and the sort code and number etc of the account they are taking funds from. Check everything over to see if you can find where this has happened.
posted by
Azur
on October 12, 2006 at 4:16 AM
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