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- Go to You Stupid, Foolish Americans. When Will You Bloggers Ever Get it?
GaW!!! I live right next to mexico
so I am constantly forced to listen to bi lingual messages from ANY CS dept. I flackin HATE it...It pushes me further and further away from society and the norm, which is fine with me...((Spitfire)) you are a doll...you always quack me up...muah!
posted by
mysteria
on February 17, 2005 at 9:33 AM
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Oh, I know what you mean!!!
This reminds me of a client that called the clinic a while back. She was obviously foreign and spoke with a VERY pronounced Germanic accent. Her first misfortune was getting Gale, one of my co-workers, on the phone.
She became increasing frustrated with Gale's inability to understand her and finally asked if there was someone there who spoke English! We about died laughing at that one as we were thinking the same of her!
I also had the same experience as you with an Indian CSR while asking a computer question. I finally gave up and, while he was waiting for me to perform whatever action he'd just unintelligibly told me to do, I hung up hoping he'd think we got disconnected....
posted by
koriani
on February 17, 2005 at 9:16 AM
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That's okay, Temple, I think that "double comment" posting
happens a lot. Not sure why, but who cares. Anyway, you keep on keepin' on, K? Like I said, I'm gonna do what I can for you. I don't know how much I can do, but I WILL do something of some significance. I appreciate your counter offer in case I'm ever in need, too. Very sweet. Thanks.
posted by
SpitFire70
on February 16, 2005 at 11:51 PM
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geez, I musta liked it alot ;)
posted by
Temple
on February 16, 2005 at 10:24 PM
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Hey, I really like that!
It's like I'm going to work with you. :) ::: Would you like some tea? Yes, please.... ::: There are many uncertainties in times of transition, but I do know I have friends here and it has been such a wonderful thing. Thank you....more than I can say. If there is something I can do for you some day, I hope you will ask.
posted by
Temple
on February 16, 2005 at 10:20 PM
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Hey, I really like that!
It's like I'm going to work with you. :) ::: Would you like some tea? Yes, please.... ::: There are many uncertainties in times of transition, but I do know I have friends here and it has been such a wonderful thing. Thank you....more than I can say. If there is something I can do for you some day, I hope you will ask.
posted by
Temple
on February 16, 2005 at 10:20 PM
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Temple, I didn't just think of you and comment a
few words. I am going to do what I said. In fact, since my time is so limited lately, I printed out a bunch of your latest blogs to catch up on your stuff. I have been reading them at work when I have a few extra minutes. I'm gonna help however I can, I promise. And, remember, you have friends here.
posted by
SpitFire70
on February 16, 2005 at 9:35 PM
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It really is quite frustrating.
I'm dealing with that with my computer right now. Even if I get someone here in the states, I think quaaludes are mandatory.....uh....ooookayyy then.....I start thinking I'm talking to that guy from Office Space.
I wanted to thank you for the sweet thoughts, Spitfire. I saw your comment in Jimmy's blog. It's a hard situation, not easy for me to...well, that's why he did what he did. Thanks for saying what you said. You are sweet to think of me.
posted by
Temple
on February 16, 2005 at 12:55 AM
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Thanks, Whammie...
I often find myself trying to understand clients speaking ebonics, too.
posted by
SpitFire70
on February 14, 2005 at 6:23 PM
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SpitFire,
You just reminded me of all of my math class lectures at Ohio State University. I eventually stopped going to the lectures and went only to the T/Th with the Teaching Assistant.
However, at Cleveland State University, there was a Chinese man, who was above and beyond the best math teacher I have ever known.
Language barriers suck!
Funny post!
posted by
WHAMENATOR
on February 14, 2005 at 5:55 PM
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Moondawggie,
Maybe that would work, but I can only assume we'd be boycotting a hell of a lot of companies these days!
posted by
SpitFire70
on February 14, 2005 at 5:25 PM
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fwmystic, for all I know,
since I can't understand a friggin' word, I may
not be talking to a live person!!
posted by
SpitFire70
on February 14, 2005 at 5:22 PM
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Well, JJ, far be it for me to want you to get into more
trouble with Mama San! I look forward to reading it, though. I'll just have to have some patience; which is difficult for me, but I'll try.
posted by
SpitFire70
on February 14, 2005 at 5:21 PM
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But Spitfire haven't
you heard this helps the consummer by cutting costs, or at least that's the crap we're beining fed. How sending jobs out of America helps the consumer if he's unemployed, because somebody in India now has his job, and sure have seen any lower prices. Again it's just putting more money into the top 1% pocket. Great post. Usually I already know more than these dings or I look for the answer on the web. Like you said no sense wasting your time. Maybe if enough consummers complained and threatened to quit buying their products they'd get the message.
posted by
Moondawg
on February 14, 2005 at 1:23 PM
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what's even worse is if you're paying extra to talk to a live person ...
posted by
fwmystic
on February 14, 2005 at 9:24 AM
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Hey, I like that:
.....ah hem!! JJ 
posted by
Jack_Flash
on February 14, 2005 at 3:21 AM
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I promise to get it soon,
Mama San has been ragging me lately for being on the computer so much. I've been accused to ''talking to my girlfriend,'' had guilt schemes laid on me, and endured every manner of harassment. Oh well, that's life for now. Gets me all screwed up in more ways than I will bother you with.
I have been working on the post, if you're talking about the one we were talking about before. I just need to finalize a little bit and it will be up. It should be worth a read. I have to jerk around the Mulberry bush with a mortgage broker tommorrow; hopefully that will be short enough that I can get other things done.
Good to see you about. JJ 
posted by
Jack_Flash
on February 14, 2005 at 3:12 AM
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Believe me, JJ, I've been there; done THAT!!
My use for CS is usually after the typical 30-60 day guarantee has expired. That's just my luck and how my life works!! Oh, and btw, I'm awaiting your next post.....ah hem!!
posted by
SpitFire70
on February 14, 2005 at 2:53 AM
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Well Spiff
Get it from a reputable retailer, take it back to
their customer service, and say,
''Here. Take this
piece of shit back. It's
no fucking good.''
A little craziness and scary behavior and loud profanity go a long way.
Especially loud profanity that brings big attention to customer service activity.
In addition, it can be an afternoon of fun. Afterward, celebrate at Arby's. I always enjoy a trip over there.
JJ
posted by
Jack_Flash
on February 14, 2005 at 2:39 AM
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Damn, Justsouno!!! Good for you!!!!!
Next time you need another person, count me in! And I thought I was tough! Kick ass, my friend! 
posted by
SpitFire70
on February 14, 2005 at 1:58 AM
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make2Short, I think that most companies are just happy with
the initial sale of the product and really don't give a crap about anything afterword. It's too bad (and a really bad business move) cause why would anyone buy from them again? The only ones I don't wonder about is companies such as MicroSoft and other semi-monopoly companies that corner the market. Then, who really has a choice?
posted by
SpitFire70
on February 14, 2005 at 1:54 AM
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Spitfire good post.
I have called the company back and gone as high as I could threaten anyone to get the next person up the ladder. I have asked for controller's address and have told them the next time I was held up, as my time was as valuable to me as theirs was to them, I would bill them at $100. per hour for american service and $200. per hour for overseas service. I told them it was stressful for me to try to speak with them. Add the time constraint as well as the communication to it and it could become a medical situation. This inconvenience was a real problem and I was sure I would be able to get a suit in combination with thousands as disgruntled as I. This was my ISP server and I am given far better service now. Your account gets redflagged if they think they are hold of a loony.
posted by
Justi
on February 13, 2005 at 9:06 PM
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I thought that chat
would be better, because the customer service rep could at least write English, but it is not. Companies that outsource customer service, do not want to give customer service, so the reps have no authority to do anything.
posted by
Make2short
on February 13, 2005 at 8:13 PM
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Englishwoman, yep. It's happening more every day!
posted by
SpitFire70
on February 13, 2005 at 3:56 PM
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Actually, casualobserver,
I hate to burst your bubble cause your efforts of purchasing in the US are commendable, um, it doesn't matter anymore. Any manufacterer can say their customer service is based in the US, cause it probably is. Your calling to them within the states, but your call is then forwarded to Chauncey Ali Poonjab in India.
posted by
SpitFire70
on February 13, 2005 at 3:55 PM
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| This is happening everywhere. |
| |
posted by
englishwoman
on February 13, 2005 at 3:54 PM
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Sorry, I meant I always ask
posted by
thecasualobserver
on February 13, 2005 at 3:37 PM
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I am only one man, but, I won't always ask before purchasing a product where the company's customer service dept. is. If it's not in the good ol' USA, I won't buy it. Maybe if more people tried this our jobs would return home, and we would actually be able to understand what the f#$% the person on the other end of the phoneline actually said to us.
posted by
thecasualobserver
on February 13, 2005 at 3:36 PM
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