Ready, Fire, Aim! - Mihail's Public Blog > Comments on Death of customer service: Delta Airlines (Part 2)

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About "non challant" Customer Service Agents
ummm, how do you expect them to act? Would you prefer their flippping out and being all stressed like some passengers?
Agents can't work miracles or board anyone after the plane is closed. 

Lots has to happen after the flight is closed.  Cargo/passenger weight needs to be calculated and ballanced. Fuel has to be asjusted and the flight crew has a specific check list they sytematicly HAVE to go through to ensure the safety of the flight and it's crew and passengers.

We want this to happen. Everybody is counting on getting our of that plane alive and even though there are hastlles  jumping through these hoops it seems like passengers loose sight of this. Unless you have worked in the industry you cannot appreciate the care and consistancy that goes on behind the scenes.

Everybody is cutting corners to make it, but the airline industry and your safety is not one place you want corners cut.

Think about it!

posted by QuailNest on October 18, 2009 at 4:16 PM | link to this | reply

Take it from an X Skywest/Delta Employee...
The planes are always overbooked with a few reserved amount of seats for 'Non Revenue" Passengers most of which are vacationing employees or family members and then there are the seats needed for crew personnel being shuttled to and fro as well as emergency mechanics and specialized technicians. Every flight gets at least two undercover officers (security) and must remain secret. In addition to human cargo there are considerations for important items that have to get transported. This cargo can be anything from replacement parts for a repair to another plane to precious organs for lifesaving transplantation.  

Cargo hold cannot go over capacity and if there is a VIP or Federal Marshall in need of a seat, non revenue and standby passengers are the first to get bumped and then paid customers are next.

It is that way anywhere you fly now adays. That's why I drive or take a train whenever I can.

PS: Skywest Employees wear Delta Airline Uniforms. If Skywest is affiliated with a particular airport ALL the employees are affiliated.

posted by QuailNest on October 18, 2009 at 4:07 PM | link to this | reply

Interesting...
I just flew American Airlines last weekend from Mobile to Las Vegas.  The flight left 1.5 hrs late going, and 45 min late coming back.  There were people literally running to catch connection flights.  We too had to print a boarding pass, but it had a seat number. Yet once on board you could basically sit anywhere. I could not believe the poor service or the nonchalant behavior of the staff. Now I am reading your blog and wondering has all the airlines adopted this practices.  They must realize how frustrated we are as passengers.

posted by justchelle on May 21, 2009 at 8:07 PM | link to this | reply

Mihail
I agree, there should be a seat assigned. What happens if you are with kids? It would be nice to know ahead of time whether or not you will sit together.

posted by TIMMYTALES on March 23, 2009 at 12:14 PM | link to this | reply

I don't get why a different document has to be printed either! I am not a fan of Delta! sam

posted by sam444 on March 20, 2009 at 9:27 PM | link to this | reply

I think Blogit should start its own line...Blogit Air!

posted by Ariala on March 20, 2009 at 6:12 PM | link to this | reply

Delta sucks big fat rotten eggs.  I once had a flight attendant glare at me and actually throw at me the pillow that I had politely asked for.  Chucked it right at my head!

Given the choice, I will never fly Delta again.  Sadly, we aren't given those choices often.

posted by myrrhage on March 20, 2009 at 5:24 PM | link to this | reply

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