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- Go to Connections, pt 2
Thus that old saying: it's not what you know but who you know! Glad you're up and running again . . . 
posted by
JimmyA
on February 5, 2015 at 1:50 PM
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gh
sadly i have been there too many times. what do we expect when the pay is low and the turnover does not allow one to learn their jobs. and sometimes no matter how long they are on the job, they have the wrong job for their talents. and sometimes they have no education or talents. really sad.
posted by
jeansaw
on February 5, 2015 at 11:45 AM
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We have a good provider most of the time. Our internet speed is great.
posted by
Justi
on February 5, 2015 at 11:17 AM
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Customer service has really become a lost art over the last several years. There are some places that my Dad does business with that have me cringing because I know it is going to be a hassle to interact with them.
posted by
FormerStudentIntern
on February 5, 2015 at 9:48 AM
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GG
My provider is Bell - pretty big outfit! And yet, I had the same experience recently - almost identical to yours! Except that I don't have any personal contacts in that line of work and had to wait for three days before they finally sent someone out to discover I was RIGHT and they were WRONG...
posted by
Nautikos
on February 4, 2015 at 10:23 AM
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we have a small and pretty awful provider...or so I thought but yours takes the prize for worst ever.
posted by
Kabu
on February 4, 2015 at 9:23 AM
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I had the same prob last week everything konked out I tried phoning. emailing,
Spoke to nice people in India my Mobile was burning up cash like a zombie. I then thought of the magic words. 'I will pay if it is my fault.' After a week of frustration it pulled the lever and a technician, fixed 500 meters of new wire from my house to the nearest connection.Sadly I think the employees are too scared to activate the fix by technician button.
posted by
C_C_T
on February 4, 2015 at 7:54 AM
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My son is working at a call center for Verizon, and between the salesmen in the stores, some of the people at various levels in the call center itself, and some of the people who call wanting to, one way or another, play the system, or who simply don't understand the intricacies, by the stories he tells, I can totally understand your frustration with outright dimwittedness.
posted by
Ciel
on February 4, 2015 at 7:33 AM
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