Nurses' Survival Series: 10 Simple Secrets to Tame Tough Talkers

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Tuesday, July 17, 2007

10 Simple Secrets to Tame Tough Talkers

Hi my name is Adele. I am an R.N. and I am also the manager of a very dynamic health care unit. I know that I have a baseline personality of being kind and helpful but unfortunately I am human therefore imperfect. I also have a temper and a tongue like a hacksaw when I let it loose. As a Nurse in... Sign in to see full entry.

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About this Blog

Although seldom advertised, statistics prove that the health care industry is one of the most violent and dangerous industries in which to work. Although Zero Tolerance for Abuse programs have been implemented in many health care centers, the hard, cold fact is that they are impossible to enforce. Managers and staff are left frustrated and without options. A nurse's best defense is the ability to verbally de-escalate angry and distressed clients and families. I will teach you tried and proven secrets that you can use every day at work to make even your most painful client and family tolerable to care for.

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