The Common Sense Guy: More on Fixing Customer Problems

Thursday, February 22, 2007

More on Fixing Customer Problems

On Tuesday (February 20), I did a post on fixing customer problems – and doing it quickly. I discussed Andy Sernovitz’ ideas. If you didn’t read the post, Andy is the CEO of the Word of Mouth Marketing Association. Andy understands both the upside – and downside -- potential of word of mouth. I came... Sign in to see full entry.

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