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The chapter is written by Dheeraj Mehrotra, Head, Total Quality Management In Education Department at CMS, Lucknow, INDIA. He is the author of over 29 books in IT and Education and over 500 published write ups and links to over 200 sites in the cyber space on Quality In Education. A must for all towards Quality In School and Quality at Workplace.


The concept of "Six Sigma" is to identify the problem in a process, set up project with the processes, evaluate the process and work through the project in order to improve the process in totality. In the words of Jack Welch, Chairman of GE, the Six Sigma, is “The only program I’ve ever seen where customers win, employees are engaged in and satisfied by, shareholders are (rewarded), Everybody who touches it wins.” In education it pertains of improving quality of matter taught, the character generated of the pupils in certain and the quality of study and school life. With the revolutionary usage of audiovisuals devices, like projectors, video conferencing, etc., the students can also be asked to write papers on a particular subject and after the presentation of papers, the discussion shall take place on the respective subject. Under this method of imparting knowledge of literacy with quality, the thinking, writing and presentation skills of the students can be kindled. Not only this, the existing method of quality improvement through SQCC (Students Quality Control Circles) have had the value based concept as a simile for the Six Sigma standards. It infuses a spike of excellence, emotional development, humaneness and self discipline. Making them a TOTAL QUALITY PERSON (TQP).

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