Comments on How to Prevent Irate Phone Calls

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posted by BC-A on November 26, 2018 at 5:16 PM | link to this | reply

Well at least you try I went into a Bank to get some advice. I said I cannot understand the Scottish voices   on the phone. The girl said do you think we can. I bought her a box of chocolates and terminated the account.

posted by C_C_T on November 26, 2018 at 11:12 AM | link to this | reply

Having a plan beats 'winging it' every single time! 

posted by BigV on November 25, 2018 at 3:01 PM | link to this | reply

Re: Corbin

A few here and there.

posted by FormerStudentIntern on November 25, 2018 at 2:43 PM | link to this | reply

Oy, now that's hard to do. But necessary.

posted by Sea_Gypsy on November 25, 2018 at 1:48 PM | link to this | reply

You get irate phone calls???

posted by Corbin_Dallas on November 25, 2018 at 6:34 AM | link to this | reply

Good advice for any customer service workers - it's always better

if you can talk to a human who listens actively, especially when we're confused or frustrated. 

posted by Pat_B on November 25, 2018 at 5:41 AM | link to this | reply