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I know you're frustrated, and I'm sorry for not getting back to you earlier. It was an unusual request, which is why it took longer to respond, and I should have emailed you to let you know I was working on it.
In your email, you had said your renewal date was the 7th, which is why I thought responding with a couple of options on the 3rd would be OK (I also put a hold on your renewal so that no charge will be attempted on the 7th).
Obviously, the renewal date was the 1st instead, which if I'd known, I'd have taken action before then. Not much I can say except I'm really sorry about that.
on February 6, 2012 at 6:50 AM
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