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"Try calling Virgin's 1-800 number and you'll understand what I mean."
No thank you! I'm happy to imagine it :)
posted by
stonedead
on
March 1, 2009
at
7:54 PM
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reply
Welcome to the world of us "peones".
I am listening to an audiobook entitled
"A Perfect Mess" by Eric Abrahamson and it is just about this very subject, is order or disorder better for a company and why?? Customer loss is important to some and others, not so worried about it all.
New economic circumstances may have some companies quickly rethinking customer loss. Virgin saves money with its automated system and because its routes are fairly unique, probably would rather have the savings on hiring real people to talk on their phone lines, rather than spend what a real voice costs.
posted by
benzinha
on
February 14, 2009
at
9:01 PM
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reply
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