Ready, Fire, Aim! - Mihail's Public Blog > Comments on The death of customer service

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Re: Bienvenido, welcome, good to read you again.

posted by Mihail on March 23, 2009 at 12:08 PM | link to this | reply

Prime example of the death of customer service is...
Circuit City!!!  They fired all of their "high paid" employees ( read: Experienced!) and replaced them with hourly-wage teeny boppers.  When the staff knows little about the product, even less about selling, why is it any surprise they went belly up?  When price becomes the only issue, customers will gravitate to non brick and mortar venues.

posted by VanArsdale on March 13, 2009 at 7:43 PM | link to this | reply

Bienvenido, welcome, good to read you again.
Were you off on your own tropical island somewhere and meditating? Or, just thinking about luxuries and customer service?

posted by benzinha on February 14, 2009 at 8:53 PM | link to this | reply

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