Comments on Annoyed at BookSurge

Go to Personal PoetryAdd a commentGo to Annoyed at BookSurge

CPK it is very annoying I can see that and you do sound really stressed.
Being short of the money thing doesn't help either.

posted by Kabu on January 30, 2008 at 8:39 PM | link to this | reply

posted by afzal50 on January 30, 2008 at 9:29 AM | link to this | reply

Re: calm down Carl...you'll never know what lies ahead...
Thanks Jen,

  I just get annoyed when people demand that I set dates and then keep me from meeting them.  The whole scheduling thing should NOT have been in the Publisher Agreement. The best that I could say was I would have my stuff ready by a certain date.  Delivery, on the other hand, requires that the other party receives what I send and I have no way of knowing when that would be until after the mechanism for receiving what I send is set up.  Physical addresses are fine for physical items, but useless for electronic items, especially since they never specify what media and format would be used.  Otherwise, there are people who would send their PDF files on 5 1/4" floppy disks or BookSurge might require that they be sent on just Bernoulli disks or just BlueRay DVDs, in just Windows or just Mac or just SUN filesystem formats.

  As it turns out they need to set up an account for me.  I have a name and number and already left a message for the person who is supposed to handle that -- they won't let me do it myself online, even though it would be possible using my SAN (a publisher address identifier) -- but this process is all messed up.  What it should be is:

 1. Publisher signs and emails or faxes the Publisher Agreement to the Printer, which outlines the rest of the process, but does not ask for dates of delivery.  Perhaps it aks for an estimated number of works that will be ready for delivery during the one year period it covers.

 2. The Publisher is notified by email that their account is set up with the URL, login id and initial password.

 3. The Publisher signs in and uploads their book files, paying the setup fees for each book.

 4. The Printer verifies the files and notifies the Publisher of any changes that should be made. [This would be the first step of the proofing process where, in the past, typesetting issues and clarifications were made.]

 5. The Printer sends the Publisher an electronic "proof sheet"  which depicts how the book will look in printed form. [Second step which could be repeated several times.]

 6.  The Printer sends the Publisher a sample printed book from the first run, which in BookSurge's case would be just one copy, the sample.  The Publisher approves this before the Printer proceeds with printing more copies. [Third and final step which is very rarely repeated. The traditional way of handling necessary corrections was to print and include a separate errata page with the first run book.]

So far, BookSurge has flunked out on steps 1 and 2.  We will see how they do with the rest of the steps.

 

posted by cpklapper on January 30, 2008 at 8:59 AM | link to this | reply

calm down Carl...you'll never know what lies ahead...
sometimes it's worth the long wait of something great...patience is the word my dear... there's a lot of room for more after each dismissal...

posted by __Purple_Mermaid11__ on January 29, 2008 at 11:32 PM | link to this | reply