Go to The Common Sense Guy
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- Go to The Beginning and End of Customer Service
It has become a necessary evil
in customer service nowadays, that quality go out with the bath water; particularly in larger corporations. I am a peripheral business lead, servicing the Customer Service areas within my company. I have adopted a saying that success = quality x quantity^2. It is a shame that Customer Service now translates to Customer Self-Service: profitable for the company, impersonal for the customer.
You might enjoy some of my writings (which are based mostly on my experiences working for a large corporation, within the field of Customer Service Operations). Take a look at my blog titled 'It's Your Move'.
posted by
linds026
on August 18, 2006 at 9:26 PM
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